What is the difference between Facebook and Google consulting clients? (Part 2)

Release Date:2024-12-04

Views:

Customer Inquiry Styles and Methods
1. Facebook
Conversational and Casual Style: The inquiry style is more like a conversation between friends, relatively casual. Customers may leave comments on brand pages or send brief messages via Facebook Messenger. May involve emotional expressions: Customers may include emotional elements during inquiries, such as affection for or complaints about the brand.
2. Google
Professional and Direct Approach: The inquiry method is usually more professional and direct. Customers may contact through the contact form on the corporate website, such as "Dear [Company Name], I am very interested in your [Product Name] and would like to learn more about its technical specifications, after-sales service policies, and pricing discounts. Below are my specific requirements..." or conduct more formal inquiries via email.
Focus on Efficiency and Accuracy: They hope to get quick and accurate answers. Since they are proactively seeking solutions, time is crucial, placing higher demands on the timeliness and accuracy of corporate responses.
Facebook inquiries require more communication and guidance. Facebook inquiries can turn into big deals more easily, and customer trust is extremely high, often benefiting more in large-scale commercial negotiations. Below is the Facebook inquiry situation in the steel industry, with big orders rolling in.
How to effectively follow up on Facebook inquiries? Follow me to uncover the secrets of explosive orders!

If you have any questions about foreign trade website construction or operations, feel free to consult EasyBao technical customer service WeChat: Ieyingbao18661939702. Our staff will sincerely answer your questions!