The method of responding to foreign trade inquiries by category can help you easily improve the conversion rate

Release Date:2025-01-08

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Hello boss, last time we talked about small techniques for responding to inquiries. Today let's continue discussing how to classify customers. The first type of inquiry comes from highly motivated buyers who clearly state what they want, specifying quantity and specifications. Prioritize these inquiries! When responding, quote accurately, use professional terminology, verify buyer information, and reply promptly—don't let business opportunities slip away!

The second type of inquiry comes from buyers who may still be observing or are new to the industry and need guidance. Treat these as secondary priority, but don't underestimate them—early effort can yield good results later! When responding, use tiered pricing, recommend similar products, and aim for a second contact opportunity. Be patient with follow-ups; don't rush. Check back in 1-2 weeks.

The third type involves more confused buyers, possibly just distributors needing your professional introduction and guidance. For these inquiries, detail your company and products, recommend your most competitive items to simplify their sales process. Express willingness to provide samples, aiming for a second contact. Expect longer waiting periods—don't rush pricing discussions during follow-ups. Instead, ask if they have any needs and remain available.

The last type immediately requests samples or invitations without mentioning products or company—be cautious, these could be scams! Respond once without product details, then you can basically disregard them.

Remember, buyers from different countries have different priorities. European/American buyers focus on quality certifications, while Middle Eastern/African buyers emphasize pricing. Tailor responses accordingly!

Finally, after analyzing inquiries, respond promptly! Don't keep business opportunities waiting too long. Inquiry responses have patterns—master high-frequency terms and common sentence structures to make foreign trade easier. When these techniques become habitual, your inquiry response skills will improve significantly.

For any questions about foreign trade website construction or operations, feel free to consult Easy Import technical support WeChat: Ieyingbao18661939702. Our staff will sincerely assist you!